1. Order Processing Time

Orders are generally prepared within 1–2 business days after payment confirmation.

Business days exclude weekends and applicable public holidays. Processing may take longer during promotions, high order volumes, or additional payment verification.

2. Estimated U.S. Delivery

Standard delivery to the United States is generally estimated at 7–15 business days after dispatch.

Total estimated delivery time includes both order processing and shipping transit. Delivery estimates are not guaranteed arrival dates.

3. Shipping Destinations

Available delivery countries and regions are determined by the shipping methods offered at checkout.

If no shipping method is available for your destination, please contact customer support before placing an order.

4. Shipping Charges

Shipping charges may vary depending on the destination, selected delivery method, package details, and applicable checkout conditions.

Any shipping charges collected by Mepzun™ will be displayed during checkout before payment confirmation.

5. Shipping Confirmation

Once an order has been dispatched, shipment confirmation and tracking information will be provided when available.

Tracking information may take additional time to appear after the carrier receives the package.

6. Accurate Delivery Information

Customers should provide a complete and accurate shipping address, contact number, and email address at checkout.

If an error is discovered after ordering, contact service@mepzun.com as quickly as possible. Address changes may not be possible after dispatch.

7. Shipping Delays

Delivery may be affected by carrier operations, customs procedures, weather, public holidays, transport disruptions, or other circumstances.

If your shipment is delayed, contact customer support with your order number. We can assist with reviewing available tracking information.

8. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other charges depending on the destination.

Responsibility for such charges depends on the shipping arrangement, information disclosed at checkout, and applicable local law.

9. Restricted or Special Shipments

Some electronic accessories or products containing batteries may be subject to carrier restrictions or additional transportation requirements.

If a shipment cannot be completed using the selected method, we will contact the customer about the available alternatives or appropriate refund.

10. Multiple Packages

An order containing multiple items may require separate parcels depending on fulfillment arrangements. Shipping information will be supplied when available.

11. Missing Packages

If tracking indicates delivery but you cannot locate your package, please review the delivery details and contact our customer service team.

We will review the available shipment information and explain the appropriate next steps. Applicable consumer rights remain unaffected.

12. Damaged or Incorrect Deliveries

If a package arrives damaged, incomplete, or contains an incorrect item, please contact us promptly with your order number and photographs where practical.

13. Shipping Support

For questions about order preparation, tracking, estimated delivery, or a shipment issue, contact service@mepzun.com.