1. Return Request Period

Eligible products may be requested for return within 30 days after the date of delivery.

This period applies to eligible change-of-mind returns and does not restrict mandatory consumer rights under applicable law.

2. Return Eligibility

For change-of-mind returns, items should normally be unused, in their original condition, and returned with original packaging, manuals, accessories, and components where applicable.

Products may be inspected upon return to determine eligibility under this policy.

3. How to Request a Return

1. Email service@mepzun.com within the applicable return request period.
2. Include your order number, product name, and reason for the return.
3. Provide photographs if the product is damaged, defective, incomplete, or incorrect.
4. Wait for return eligibility confirmation and the relevant instructions.
5. Ship the item to the designated return location using the approved procedure.

4. Return Shipping Costs

For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless we agree otherwise or applicable law requires a different arrangement.

For confirmed defective, damaged, or incorrect products, we will provide an appropriate remedy and address return shipping responsibility in accordance with applicable law.

5. Damaged or Incorrect Products

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or different from your purchase, contact customer service as soon as practical.

Include photographs and a description of the issue. Depending on the circumstances, a remedy may include repair, replacement, return, or refund.

6. Installed or Modified Products

For a change-of-mind return, products that have been installed, modified, or damaged through use may not meet the original condition requirements.

However, an installation or ordinary use necessary to identify a defect does not automatically remove statutory rights concerning defective goods.

7. Electronic Accessories

When returning eligible electronic accessories, please include supplied cables, charging equipment, mounting hardware, and other included components where applicable.

Do not attempt unsafe repairs or disassembly if an item appears defective. Contact customer service for guidance.

8. Return Restrictions

Some personalized products or products covered by lawful change-of-mind exclusions may have different return eligibility.

Any such exclusions do not override applicable legal rights relating to defective, unsafe, or misdescribed goods.

9. Inspection of Returned Items

Once a returned item arrives at the designated return location, it may be inspected to establish its condition and the applicable remedy.

Customer service will communicate the result of the review.

10. Refund Processing

Once a refund is approved, we will initiate it promptly, and within any period required by applicable law. Refunds are normally issued to the original payment method where possible.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

11. Order Cancellation

If you need to cancel an order, contact service@mepzun.com as quickly as possible.

Cancellation may not be possible after processing or dispatch has begun. Applicable statutory cancellation rights remain unaffected.

12. Return Address

Please do not send products to the registered business address without approval. That address is not necessarily the designated warehouse for returns.

Customer service will provide the appropriate return instructions and address when a return is authorized.

13. Customer Support

For questions concerning eligibility, returns, damaged products, or refunds, contact service@mepzun.com or call +86 134 3052 1068.